Rukmini Bora, manager, human resource, WNS says, "We are aware of the attrition rate due to health problems. Hence, we have designed a special criteria for recruitment where we focus more on the candidate's health and only after confirming that he would be able to handle the hectic shifts, we recruit him. However, most BPOs don't consider this an issue." Long working hours, high working targets are a few factors that increase stress levels. Employees also opine there are also psychological problems concerning job satisfaction and inability to meet expectations that fuels depression. Toby, associate manager, Vertex says, "It would be advisable for people not to set his expectations too high."
According to psychologist Gaurav Gupta, "Everything has a flip side to it and the same applies to the BPO industry. On one hand, they are a boost to the country's economy, however on the other, their ‘follow the sun' concept is giving rise to health-related disorders."