Rude British callers upset Indian call centre workers
Indian call centre workers are falling sick because of verbal abuse by infuriated British callers. According to research by Glasgow's Strathclyde University for the Union of IT Enabled Services, which informally represents call centre workers, 1.6 million people who work in the industry in India , mostly in their twenties, are plagued by ailments like heart attacks, ulcers and insomnia which are caused by the stress of dealing with irate customers. The Strathclyde University study found that 77 per cent of Indian call centre workers felt "very" pressurized and 45 per cent identified difficult customers as the main source of their stress, according to a report in the Sunday Telegraph. The study will be published later in January. A recent health survey by the Indian Council for Research on International Economic Relations has revealed that the outsourcing industry was most at risk from diseases that would hit productivity. It estimated that heart disease, strokes a...