Rude British callers upset Indian call centre workers
According to research by Glasgow's Strathclyde University for the Union of IT Enabled Services, which informally represents call centre workers, 1.6 million people who work in the industry in India, mostly in their twenties, are plagued by ailments like heart attacks, ulcers and insomnia which are caused by the stress of dealing with irate customers.
The Strathclyde University study found that 77 per cent of Indian call centre workers felt "very" pressurized and 45 per cent identified difficult customers as the main source of their stress, according to a report in the Sunday Telegraph.
The study will be published later in January. A recent health survey by the Indian Council for Research on International Economic Relations has revealed that the outsourcing industry was most at risk from diseases that would hit productivity.
It estimated that heart disease, strokes and diabetes would cost India more than £100 billion in lost productivity over the next 10 years.
"Youngsters love spending the kind of money their parents only dreamt about, but I'm worried that stress and illness will turn them into zombies," Karthik Shekhar, the union's general secretary, has been quoted as saying. Staff in call centres in India, who deal with customers in Britain, have been quoted as saying that they have been shocked at the ferocity of the verbal attacks they encounter from the callers. The call centre workers are routinely called "Pakis", a term of abuse, by their callers.
One call centre operator said she was tired of wishing customers a good morning only to hear: "Oh, I'm through to India am I? Put me through to someone who can understand English, you f****** cow."
"I think they were angry that their jobs had come to India," said another call centre operator. "They were so emotional and angry, it was like instant hatred. I'd want to cry but I couldn't, I had to take the next call."
Comments
In my experience the only rudeness that has ever been displayed is a retalitory act in defence of ourselves.
I had a call from a "3com" trying to sell me a 3G phone. I told them numerous times I wasn't interested. And he kept on pushing and pushing, I eventually asked to be put thorugh to a manager. He told me he was the manager of the call centre and that I was a complete as*hole and c*nt. When I said pardon me! He then told me how I didn't understand English and that he could speak it far better than I could.
So what did I do? I verbally tore him to shreds. It is exactly what he deserved.
How about writing an article how rude money grabbing Indians call us at home on a TPS listed number. Then attack us for not wanting to buy into their ridiculous con of a deal!
Wake up in MOST cases they get what they deserve!
If someone calls me a stupid as*hole simply because I won't buy their product, it is unlikely that I would or any other person would say
"you should not use rude language. If you continue, I will have to hang up the phone".
They first call you and lick your feet if they feel you will buy and if you say "I am not interested" they start abusing you in there mother-tongue.
Its not fair.
Adi.
There have were times of troubles when I didn't know about opportunities of getting high yields on investments. I was a dump and downright pessimistic person.
I have never imagined that there weren't any need in large starting capital.
Now, I feel good, I begin to get real money.
It's all about how to choose a proper partner who utilizes your money in a right way - that is incorporate it in real deals, parts and divides the profit with me.
You can get interested, if there are such firms? I'm obliged to tell the truth, YES, there are. Please be informed of one of them:
http://theinvestblog.com [url=http://theinvestblog.com]Online Investment Blog[/url]
Good!